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At DOUEFFECT SRL AU, we strive to provide you with the highest quality IPTV services. However, we understand that sometimes circumstances may arise where you may need a refund. To make the process as smooth as possible, we have outlined our refund policy below.

Eligibility for Refund

Subscriptions: Refunds are only available for subscription purchases made through our website within 3 days of the purchase date. Subscriptions that have been activated for more than 3 days are not eligible for a refund. Technical Issues: If you are experiencing technical issues with your IPTV service, please contact our support team immediately so that we can assist you in resolving the problem. If the issue cannot be resolved and it is deemed to be our fault, we will provide a full refund. How to Request a Refund To request a refund, please send an email to [insert email address] with the following information:

Your full name:

Your order number:

The reason for your request:

Refund Processing Time Once we receive your request, we will review it and notify you within 48 hours on the status of your refund. If your refund is approved, the funds will be returned to your original payment method within 2-3 business days.

Contact Us If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at support@doueffect.com. Our support team is available 24/7 to assist you.

This refund policy is subject to change at any time without prior notice.!

Updated : 25/09/2023.